Customer Success Manager

Context
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Join GTRsuite, a growing Franco-American startup established in 2019, transforming how big brands engage with their end consumers.

Our customers are companies such as Coaster, Palliser, ACME, Rossignol, Columbia, Millet, Bolle and our revenues are 45% 🇪🇺 / 55% 🇺🇸.
Join our human-sized team of 20, driving innovation in a full SaaS platform and based in Chambery & Atlanta. 🌍🚀🔥
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As a Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our customers in Europe and North America. You will work with the Head of CS, other CSM and with cross-functional teams to ensure timely delivery of projects and customer satisfaction.

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Responsibilities :

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● Build strong Serve as the primary point of contact for North America customers, developing trusted relationships
● Understand customers' business needs and provide guidance on how we can address their challenges
● Collaborate with customers to define and track key success metrics
● Identify upsell and expansion opportunities within the customer base with the sales team
● Monitor customer health, identify risks, and take proactive measures to mitigate them.
● Lead the onboarding process for new customers, guiding them through implementation and setup
● Advocate for customer needs within the organization
● Gather customer feedback and insights, providing valuable input to our product team
● Ensure timely issue resolution on support requests

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Requirements :

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● 🇬🇧 Fluent English written/spoken (you will talk to 🇺🇸 customers)
● Bachelor's degree in Business, Marketing, or a related field
● 5 years of experience in digital project management or customer service with large accounts
● Excellent communication and interpersonal skills
● Proven track record of driving customer success, adoption, and retention
● Strong problem-solving and analytical abilities
● Self-motivated and proactive
● Availability for occasional travel within Europe and North America
● Understanding of the SaaS business model and experience working with tech people is a plus
● Familiarity with CRM software and customer success tools is a plus

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Join our customer-centric team and contribute to the success and satisfaction of our customers across Europe and North America. Apply now and be part of our exciting growth journey!
Please submit your resume and anything useful to :

jobs@gtrsuite.com with CSM23 as a reference.